HOW TO PLACE ORDERS
To place your P.F. NELIA online order, please follow the steps below:
- On the selected product page, select the desired item/size (plus any specific options, e.g., distressed) and add the item to your shopping bag
- Click on the ORDER or PRE-ORDER button below the image
- Once on the shopping bag, select the desired quantity and proceed to checkout
- Enter your shipping and payment details
- Check that the information you entered is correct and click on "Place order"
You will be able to place your order with your P.F. NELIA account or as a guest. Please note that only by placing your order with an existing account will you be able to use your saved shipping and payment information, or.
A few minutes after placing your order, you will receive a confirmation email with all the order details. You will also be notified with another email as soon as your order has shipped.
If you need assistance with placing your order, feel free to contact our Customer Care Center. We will be glad to assist you or place your order on your behalf. You can also place your online order through some selected Bottega Veneta boutiques: simply choose the item you want to purchase, provide your details, and our staff will take care of your request.
PRE-ORDERS
A Pre-Order is the reservation of an item that is not yet available for sale, but will soon be. An estimated delivery date is indicated for each pre-order item on the product page. The purchase of Pre-Order items are charged the same as regular orders. Payment in full is required at the time you place your Pre-Order. All Pre-Orders are eligible for FREE SHIPPING.
If your order consists of a mix of currently available and pre-order items, the products will be dispatched separately at two different times. If your order consists of pre-order items with different delivery dates, the products will be shipped separately as soon as each item is ready to be shipped. We handcraft our products with extreme care, this can result in longer production times that can postpone the initial estimated shipping date of your pre-order.
SHIPPING POLICY
HOW WILL MY ORDER BE PACKAGED AND SHIPPED
All our orders are delivered in P.F. NELIA branded packaging. Each item is presented in its own sealed bag and placed into the branded packaging.
Please note that once you have placed an order, it is no longer possible to modify your shipping address. All orders are shipped via GROUND DELIVERY: You will receive an email with your tracking number once your package has shipped. Please check the number of boxes delivered and make sure that the package is not damaged in any way. Any damage to the packaging and/or the product must be reported immediately to our Customer Care Center.
SHIPPING COSTS
FREE SHIPPING for all orders $50 or more. There is a one-time shipping fee of $15.00 charged on all orders under $50.00. ALL SIGN-UP PROMO Orders and/or PRE-ORDERS are eligible for FREE SHIPPING, regardless of cart value.
REFUND / EXCHANGE POLICY & REFUNDS
P.F. NELIA, LLC and/or NELIA CREATIVES, LLC (“We”, “us”, “ our”) accepts returns or exchanges of products sold in our on-line store(“Products”) eligible for return (as defined in P.F. NELIA General Terms and Conditions of Sales) within 14 calendar days of receipt of the Products.
Products shall be returned in their original condition, unaltered, unused and undamaged, in their original package, if any, and with original tags and labels attached along with all related accessories, documents (e.g. instructions booklet, Product certificates) and protective covers included. Returns or exchanges of incomplete, altered, worn, damaged, soiled Products will not be accepted and will be returned to you. The above does not affect your legal rights in relation to Products that have manufacturing defects or are not as described.
We only allow exchange on the same Product (same price/same color) in a different size. If you would like to receive a different Product or the same Product in a different color instead, please return your Product for a refund. Then place a new order online for the Product you would like.
WHAT IS THE PROCESS FOR RETURNS & REFUNDS
You can return any item purchased at P.F. NELIA.com within 14 days of the delivery for a full refund, minus a $10.00 restocking fee. The return shipping is complimentary. To process a return, please follow the instructions below:
1. Call Customer Care at 855-736-3542, ext 1. Tell the agent that you want to request a return. The agent will verify that your product is eligible and will schedule the return.
2. You will receive a confirmation email from our Customer Care Center with instructions and a return mailing label. You must return the product within 7 business days.
3. Make sure your item(s) are returned unworn, in their original condition and with all tags attached, including any gift packaging.
4. Place the item(s) in the original packaging and shipping box, and attach the enclosed return shipping label over the initial delivery label. If you do not have the original shipping box, be sure that you carefully label the box with your return mailing address, and affix the shipping label provided by us to the box.
5. Contact the carrier listed in the email to arrange a pick-up at your convenience or drop off your return at one of the carriers' access points.
Once your package reaches our warehouse, please allow 5 to 7 working days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. Once your return has been accepted, you will be refunded the original price you paid, minus the $10 restocking fee, and you will receive a confirmation email.
You shall be liable for any diminished value of the Products resulting from the handling of the Products other than what is necessary to establish the nature, characteristics and functioning of the Products. Refunds will be made to the original purchaser, in the original method of payment and in the same currency as purchase. Please allow 3 – 5 business days for your bank to post the refund to your account.
WHAT IS THE PROCESS FOR EXCHANGES
You can exchange any item purchased at P.F. NELIA.com within 14 days of the delivery. All exchanges are subject to availability of the new Product requested. Products may be exchanged only once. We only allow exchange on the same Product (same price/same color) in a different size. If you would like to receive a different Product or the same Product in a different color instead, please return your Product for a refund. Then place a new order online for the Product you would like. To process an exchange, please follow the instructions below.
1. Call Customer Care at 855-736-3542, ext 1. Tell the agent that you want to exchange a product. The agent will verify that your product is eligible and will schedule the exchange. You must indicate the new size you wish to receive. Remember: same product and same color; only different size can be exchanged.
2. You will receive a confirmation email from our Customer Care Center with instructions and a return mailing label. You must return the product within 7 business days.
3. The Product shall be returned in its original condition, unaltered, unused, undamaged, in the original packaging and with original tags and labels attached along with all accessories and related documents (e.g., instructions booklet, Product certificates, etc.) if any. We reserve the right to reject the returned Product and decline exchange if any returned Product for exchange does not meet these conditions.
4. Wrap the Products you wish to return or exchange safely to avoid damage. Attach the return prepaid shipping label included in the confirmation email. If you do not use our return label, we are not responsible for any theft or loss during transport. If you do not have the original shipping box, be sure that you carefully label the box with your return mailing address, and affix the shipping label provided by us to the box.
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Saturday 10 am - 5 pm EST
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